F.A.Q

FAQ

FAQ

Who is South Escapes ?

South Escapes, a sub-brand of Hotel IQ, Hotel e-Business Solutions specializes in the promotion of travel. Southescapes.com offers direct offers from hotels or travel partners. "Southescapes.com" is mainly temporary offers throughout the year accompanied by a catalog of services classified by destination or theme.

How to contact South Escapes ?

If you wish to contact our sales department, send us an e-mail on [email protected]

Can I book without a credit card ?

A valid credit card is required to make a reservation at most hotels.

are there any fees ?

South Escapes does not charge you any additional fees for your trip.

Is the price including VAT ?

Prices are inclusive of all taxes except tourist taxes, varying between 12 and 39 Dirhams (1 to 3 Euro) per day and per person to be paid locally.

Is the payment secured ?

Transactions made through Southescapes.com are processed in accordance with the European Union's personal data protection standards, which are managed by the SSL protocol (Secure Sockets Layer), which makes data inaccessible to unauthorized users. The reservation module "Vertical Booking" is confirmed by the Official PCI Security Standards Council.

Is my personal information confidential ?

South Escapes will ask you for personal information that will remain confidential in order to better serve you and meet your expectations in a personalized manner. These data, whether mandatory or optional, are collected at the time of registration and booking.

When will my credit card be charged ?

South Escapes does not charge any fees on your credit card. The payment for your stay is processed by the hotel before or during your stay, according to the conditions required by the hotel.

How do I know if my reservation is confirmed ?

Once your reservation is completed, you will receive a confirmation email. It includes all your booking details, with the reservation code, as well as the reserved room category and related services.

Can I cancel or modify my booking via southescapes.com ?

You can cancel or modify your reservation via the hotel's website, or contact us by e-mail at [email protected] Any changes or cancellations are subject to the prerequisites of your reservation.